POSITION: CLIENT SERVICES MANAGER

STATUS: Exempt

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Chief Clinical Officer

HOURS: Full Time, 40-hour work week: Monday – Friday. Some evening and weekend work will be required, as well as professional back-up.

SUMMARY: Manages the domestic violence emergency shelter program, including supervision of housing programs and shelter facility/staff. Ensures delivery of client services; compliance of facility codes/requirements and compliance of grant requirements. Manages a client case load and provides individual and group counseling to residential and nonresidential clients.

POSITION REQUIREMENTS: Minimum requirement of a Master’s degree in social work, counseling, or related discipline from an accredited program and possess license to practice in Mississippi Minimum of two (2) years of related credentialed experience and ONE (1) year of supervisory experience.

Must have vast knowledge of method and implementation of treatment interventions relevant to working with trauma survivors.

Must be able to work effectively with diverse groups of clients, staff and individuals in the community.

Ability to handle multiple projects simultaneously; work both independently and in a team environment and effectively lead, inspire, mentor and develop a goal-oriented culture.

Ability to express complex information and ideas both verbally and in writing.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel required

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Clinical

• Ensure appropriate and eligible victims of domestic violence are admitted to shelter
• Provide individual and group counseling, advocacy, and case management services for residential and nonresidential clients
• Conduct and/or ensure that clinical intake assessments are completed within 24 hours of admission.
• Complete service plan with each shelter resident and monitor progress.
• Make appropriate referrals to clients upon discharge from shelter.
• Provide client transportation as needed
• Accompany clients to court/legal proceedings as needed
• Serve as liaison with community agencies and referral sources to better serve clients
• Provide presentations and conduct public relations activities as requested
• Provide clinical backup per established schedule
• Attend and participate in weekly clinical meeting
• Address any client grievances.

Supervisory and Program Management Duties

• Supervise Case Manager, Housing Case Manager, Senior Residential Advisor, Cook and student interns.
• Conduct interviews and make hiring recommendations
• Conduct employee performance evaluations per scheduled due dates
• Provide in-house training programs/events for staff, board members, volunteers and students
• Facilitate weekly clinical case staffing and monthly housing program staffing
• Ensure staff compliance of documentation requirements and meeting attendance
• Conduct periodic quality assurance reviews of client files
• Ensure staff compliance of agency policies and procedures
• Ensure the implementation of program goals and objectives as specified by funding grants. Report problems, concerns and successes to supervisor
• Ensure shelter and kitchen compliance of codes/building requirements and that all inspections are current
• Ensure 24/7 staff coverage of the shelter facility is provided
• Assure that all required signage and forms are intact and accessible in shelter facility

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high level standard of confidentiality
• Compile and accurately report all applicable program statistics and educational activities on time and as directed
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.

Other

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs.

POSITION: COURT ADVOCATE – FULL TIME

STATUS: Non-Exempt

LOCATION: Porter/Hancock

IMMEDIATE SUPERVISOR: Chief Advocacy Officer

HOURS: Full-Time 40-hour work week Monday-Friday, some evening and weekend work will be required.

SUMMARY: Position provides court advocacy and support services to victims of interpersonal violence.

POSITION REQUIREMENTS: Essential position requirements include but are not limited to: High school diploma or GED. One (1) year experience or training in areas of criminal justice and/or victim services, preferred.

Must be able to work effectively with a diverse group of clients, staff and individuals in the criminal justice systems.

Ability to work diplomatically in order to gain and maintain professional relationships with court officials and law enforcement.

Ability to work with minimal supervision, as well as in a team environment.

Ability to express complex information and ideas both verbally and in writing.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel required.

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours.

DUTIES:

Court Advocacy

• Attend assigned court sessions and non-scheduled court accompaniments.
• Maintain a visible, professional and accessible presence in court environment.
• Identify victims of domestic violence attending court and establish contact.
• Provide information to attendant victims regarding judicial process and court personnel.
• Provide information regarding services and resources available to victims.
• Monitor court action and collect data in correct format.
• Liaison with court and law enforcement personnel
• Expedite referral to offender program (DVIP)
• Assist in training new advocates in the field.
• Provide appropriate referrals and community resources to victims.
• Assist victims with developing safety plans, filling out protection order petitions, Crime Victims Compensation packets and explaining Crime Victims Bill of Rights.
• Accompany victims as requested to non-scheduled court events such as protection order hearings.
• Work in conjunction with all other program components and staff to ensure effective communication of all client concerns, recommendations, and needs.
• Receive, return and record all incoming phone calls

Other Duties

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs.

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system, APRICOT.
• Adhere to the agency’s confidentiality policies, maintaining a high level standard of confidentiality
• Compile and accurately report all applicable program statistics and educational activities on time and as directed.
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.