POSITION: CASE MANAGER

STATUS: Non-Exempt

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Client Services Manager

HOURS: Full-Time 40-hour work week Monday – Friday, some evening and weekend work may be required.

SUMMARY: Provides case management services and transportation for adult and child residents of emergency and transitional shelter programs.

POSITION REQUIREMENTS: Essential position requirements include but are not limited to:

Minimum of a bachelor’s degree in social work, psychology or related field. Two (2) years of related experience preferred.

Must be able to work effectively with diverse groups of clients, staff and individuals in the community.

Ability to work diplomatically in order to gain and maintain professional relationships with various community partners and contacts

Ability to work with minimal supervision, as well as in a team environment

Ability to express complex information and ideas both verbally and in writing.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Ability to obtain Class D driver license. Local travel required

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Clinical

• Conduct initial assessments for clients to determine resource needs
• Facilitate client development of social supports, safety plans and service plans
• Collaborate with other community partners and social service agencies to seek and obtain services for clients
• Conduct weekly life skills group
• Provide recommendations to clinical staff for housing programs
• Provide client transportation as needed to community locations
• Attend and participate in weekly clinical staffing meetings
• Conduct morning meetings (Monday-Friday) with all shelter residents to assess needs and progress
• Aid shelter residents in need of relocation outside of service area
• Collaborate with Crisis Counselor to carry out effective services to clients
• Make appropriate client referrals for continued services upon discharge

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high level standard of confidentiality
• Compile and accurately report all applicable program statistics and educational activities on time and as directed
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.

Other

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs.

POSITION: LEGAL ADVOCATE

STATUS: Non-Exempt

LOCATION: Gulfport

IMMEDIATE SUPERVISOR: Attorney – Northcutt Legal Clinic

HOURS: Full Time, 40-hour work week: Monday – Friday. Some evening and weekend work may be required.

SUMMARY: Conducts initial intake screenings with victims of interpersonal violence seeking legal clinic services and schedules client consultations with attorneys. Provides client referrals to appropriate community resources. Prepares court pleadings and coordinates proceedings with court personnel.

POSITION REQUIREMENTS: Minimum requirements of bachelor’s degree in social work, paralegal studies or related field, and 2 years of experience in law office operations. Three (3) years of experience in legal office may be substituted for degree requirement.

Must be able to work effectively with diverse groups of clients, staff and individuals in the community.

Ability to handle multiple projects simultaneously; work both independently and in a team environment and effectively lead, inspire, mentor and develop a goal-oriented culture.

Ability to express complex information and ideas both verbally and in writing.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel required

Proficient in Microsoft Office, WordPerfect and Adobe

DUTIES:

Legal Advocacy

• Conduct initial screenings on victims of domestic violence, dating violence, stalking and sexual assault seeking civil legal services at the Clinic
• Provide basic safety planning to victims seeking services
• Complete forms utilized by the legal clinic
• Refer victims of domestic violence, dating violence, stalking and sexual assault to appropriate services within their respective communities
• Work in conjunction with other program components and staff to ensure effective communication of all client concerns, recommendations, and needs
• Liaison with community agencies and referral sources to better serve the Clinic’s client population
• Prepare court pleadings and review them with clients prior to filing with Court.
• Coordinate cases with various court clerks and judges.
• Draft correspondence, set cases for trial, schedule conferences between attorney and clients.

Office Management

• Greet all visitors to office
• Perform general clerical duties
• Set up and maintain client files
• Submit requests for purchase orders
• Assist Finance Director in accounting services for Legal Clinic
• Compile statistical information

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Compile and accurately report all applicable program statistics and educational activities on time and as directed
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance

Other

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs.
• Perform all other duties and/or participate in special projects as assigned by Chief Executive Officer.

POSITION: RESIDENTIAL ADVISOR (COMBINED)

STATUS: Non-Exempt

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Senior Residential Advisor

HOURS: Full-time varied daily, evening and overnight work schedule with eight (8), sixteen (16) and/or twenty-four (24) hour shifts. Position requires work from Pascagoula office once per week and Biloxi office twice per week. Position requires work during weekends and holidays.

SUMMARY: Responsible for oversight of emergency domestic violence shelter, client admissions, and crisis line coverage.

POSITION REQUIREMENTS: Position requirements include but are not limited to: High school diploma or GED. Two (2) years of experience in a residential setting preferred.

Must be able to work and communicate effectively with diverse groups of clients.

Ability to work with minimal supervision and as part of the clinical team.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel may be required.

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO

Shelter Duties

• Answer all calls coming into the Center including: crisis, information and service calls for all agency programs; office correspondence; and community referrals.
• Complete enrollment documents and orientation with all new residents upon admission.
• Provide support for all residents of the shelter
• Refer residents to the counselor when in crisis or as needed.
• Ensure that clients adhere to shelter procedures.
• Address and document any shelter procedure violations; refer more serious violations to the Senior Residential Advisor or Client Services Manager.
• Refer residents requesting parenting education to Client Services Manager
• Maintain the following documentation/logs: RA log , RA daily checklist, call log, medication log, incident reports and enrollment paperwork
• Monitor the shelter residents’ self-administration of medication and report any concerns or problems to appropriate staff.
• Perform safety and security rounds per required schedule.
• Assess security/safety concerns of shelter residents and make recommendations for heightened security status
• Prepare resident chore list.
• Provide necessary supplies and clothing to shelter residents
• Conduct inventory of shelter supplies and restock as needed. Notify supervisor of supply needs.
• Conduct inventory of all shelter forms and make copies as needed.
• Maintain cleanliness of shelter office and monitor cleanliness of shelter areas
• Report maintenance needs and/or repairs to Senior Residential Advisor.
• Oversee client discharges from the shelter and make appropriate referrals for continued services

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.

Other

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs.