POSITION: CHILDREN SERVICES MANAGER

STATUS: Exempt

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Chief Clinical Officer (CCO)

HOURS: Full Time, 40-hour work week: Monday – Friday. Some evening and weekend work will be required, as well as professional back-up.

SUMMARY: Manages and oversees all services to children in the Center’s emergency shelter program including supervision of childcare staff and the preschool program. Ensures delivery of client services; compliance of facility codes/requirements and compliance of grant requirements. Manages a client case load and provides individual and group counseling to residential and nonresidential clients.

POSITION REQUIREMENTS: Minimum requirement of a Master’s degree in social work, counseling, or related discipline from an accredited program and possess license to practice in Mississippi Minimum of two (2) years of related credentialed experience and ONE (1)) year of supervisory experience.

Must have vast knowledge of method and implementation of treatment interventions relevant to working with trauma survivors.

Must be able to work effectively with diverse groups of clients, staff and individuals in the community.

Ability to handle multiple projects simultaneously; work both independently and in a team environment and effectively lead, inspire, mentor and develop a goal-oriented culture.

Ability to express complex information and ideas both verbally and in writing.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel required.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Clinical

• Provide individual, group and family counseling
• Assess children and adolescents for services
• Plan and conduct weekly age appropriate violence prevention educational groups/programs for the therapeutic “Incredible Years Preschool” and school age children residing in or receiving services at the Center
• Complete service plan for each client in designated time frame. Conduct periodic review of treatment plan.
• Plan and conduct individual parenting/support sessions with mothers residing in shelter and/or receiving services from the Center
• Maintain timely documentation of client activities per Department of Mental Health’s record keeping criteria
• Collaborate with other community partners and social service agencies to seek and obtain services for clients
• Attend and participate in weekly clinical staffing meetings.
• Participate in yearly Department of Mental Health training for all necessary personnel.
• Participate in monthly Making A Plan (MAP) meeting at Gulf Coast Mental Health.
• Participate in monthly Multi-Disciplinary Team meetings.
• Accompany clients to court/legal proceedings as needed

Supervisory & Program Management Duties

• Supervise Early Education Specialist, Childcare staff and Children Program Coordinator.
• Assist with conducting interviews and make hiring recommendations
• Conduct employee performance evaluations per scheduled due dates
• Assist with providing in-house training programs/events for staff, board members, volunteers and students
• Provide professional backup per established schedule
• Ensure staff compliance of documentation requirements and meeting attendance
• Conduct periodic quality assurance reviews of client files
• Ensure the implementation of program goals and objectives as specified by funding grants. Report problems, concerns and success to supervisor
• Ensure staff compliance of agency policies and procedures
• Assist with planning and coordinating children’s department trainings, including interagency in-services

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high level standard of confidentiality
• Compile and accurately report all applicable program statistics and educational activities on time and as directed
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer

Other

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs

POSITION: CLIENT SERVICES MANAGER

STATUS: Exempt

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Chief Clinical Officer

HOURS: Full Time, 40-hour work week: Monday – Friday. Some evening and weekend work will be required, as well as professional back-up.

SUMMARY: Manages the domestic violence emergency shelter program, including supervision of housing programs and shelter facility/staff. Ensures delivery of client services; compliance of facility codes/requirements and compliance of grant requirements. Manages a client case load and provides individual and group counseling to residential and nonresidential clients.

POSITION REQUIREMENTS: Minimum requirement of a Master’s degree in social work, counseling, or related discipline from an accredited program and possess license to practice in Mississippi Minimum of two (2) years of related credentialed experience and ONE (1) year of supervisory experience.

Must have vast knowledge of method and implementation of treatment interventions relevant to working with trauma survivors.

Must be able to work effectively with diverse groups of clients, staff and individuals in the community.

Ability to handle multiple projects simultaneously; work both independently and in a team environment and effectively lead, inspire, mentor and develop a goal-oriented culture.

Ability to express complex information and ideas both verbally and in writing.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel required

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Clinical

• Ensure appropriate and eligible victims of domestic violence are admitted to shelter
• Provide individual and group counseling, advocacy, and case management services for residential and nonresidential clients
• Conduct and/or ensure that clinical intake assessments are completed within 24 hours of admission.
• Complete service plan with each shelter resident and monitor progress.
• Make appropriate referrals to clients upon discharge from shelter.
• Provide client transportation as needed
• Accompany clients to court/legal proceedings as needed
• Serve as liaison with community agencies and referral sources to better serve clients
• Provide presentations and conduct public relations activities as requested
• Provide clinical backup per established schedule
• Attend and participate in weekly clinical meeting
• Address any client grievances.

Supervisory and Program Management Duties

• Supervise Case Manager, Housing Case Manager, Senior Residential Advisor, Cook and student interns.
• Conduct interviews and make hiring recommendations
• Conduct employee performance evaluations per scheduled due dates
• Provide in-house training programs/events for staff, board members, volunteers and students
• Facilitate weekly clinical case staffing and monthly housing program staffing
• Ensure staff compliance of documentation requirements and meeting attendance
• Conduct periodic quality assurance reviews of client files
• Ensure staff compliance of agency policies and procedures
• Ensure the implementation of program goals and objectives as specified by funding grants. Report problems, concerns and successes to supervisor
• Ensure shelter and kitchen compliance of codes/building requirements and that all inspections are current
• Ensure 24/7 staff coverage of the shelter facility is provided
• Assure that all required signage and forms are intact and accessible in shelter facility

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high level standard of confidentiality
• Compile and accurately report all applicable program statistics and educational activities on time and as directed
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.

Other

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs.

POSITION: CLIENT AIDE

STATUS: Non-Exempt

WAGE PER HOUR: $10.89

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Senior Residential Advisor

HOURS: Full-Time Monday – Friday 11am-8pm, overnight, evening and weekend work required.

SUMMARY: Responsible for oversight of emergency domestic violence shelter, client admissions, crisis line coverage, and donations for agency clients.

POSITION REQUIREMENTS: Position requirements include but are not limited to: High school diploma or GED. Two (2) years of experience in a residential setting preferred.

Must be able to work and communicate effectively with diverse groups of clients.

Ability to work with minimal supervision and as part of the clinical team.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel may be required.

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Shelter Duties

• Answer all calls coming into the Center including: crisis, information and service calls for all agency programs; office correspondence; and community referrals.
• Complete enrollment documents and orientation with all new residents upon admission.
• Provide support for all residents of the shelter
• Refer residents to the counselor when in crisis or as needed.
• Ensure that clients adhere to shelter procedures.
• Address and document any shelter procedure violations; refer more serious violations to the Senior Residential Advisor or Client Services Manager.
• Refer residents requesting parenting education to Client Services Manager
• Maintain the following documentation/logs: RA log , RA daily checklist, call log, medication log, incident reports and enrollment paperwork
• Monitor the shelter residents’ self-administration of medication and report any concerns or problems to appropriate staff.
• Perform safety and security rounds per required schedule.
• Assess security/safety concerns of shelter residents and make recommendations for heightened security status
• Prepare resident chore list.
• Provide necessary supplies and clothing to shelter residents
• Conduct inventory of shelter supplies and restock as needed. Notify supervisor of supply needs.
• Conduct inventory of all shelter forms and make copies as needed.
• Maintain cleanliness of shelter office and monitor cleanliness of shelter areas
• Report maintenance needs and/or repairs to Senior Residential Advisor.
• Oversee client discharges from the shelter and make appropriate referrals for continued services

Donations Duties

• Responsible for solicitation and collection of goods donations for agency clients
• Pick up individual and organizational goods donations.
• Management of goods donations, including identification, distribution, and organization of items
• Transport donations to partner thrift stores on an as-needed basis.
• Provide receipts to all donors
• Responsible for organization of Supply Room

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high level standard of confidentiality
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.

POSITION: CHILDCARE PROVIDER

STATUS: Non-Exempt

WAGE PER HOUR: $11.33

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Children’s Services Manager

HOURS: Full-time Monday – Friday 11 AM – 7 PM, Some additional evening and weekend work may be required.

SUMMARY: Provide onsite childcare services for residential and nonresidential clients

POSITION REQUIREMENTS: Must be 21 years old. High school diploma or GED required. Previous experience in childcare setting preferred.

Must be able to work and communicate effectively with diverse groups of clients.

Ability to work with minimal supervision, as well as in a team environment

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel may be required.

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Childcare Services

• Provide on-site childcare services for residential and nonresidential clients
• Provide support/respite services to residential parents
• Provide transportation to off-site programs, school, and/or summer camps as needed
• Follow guidelines outlined in the Incredible Years curriculum.
• Maintain daily logs of children receiving childcare and provides data to appropriate staff
• Provide positive and encouraging support to children receiving services
• Inform the Children’s Services Manager of any children with special needs
• Inform parents of children’s progress
• Provides homework assistance as needed
• Coordinate events with Children’s Department staff
• Attend Children’s Department staff meetings

Agency Compliance

• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.

POSITION: COOK

STATUS: Non-Exempt

WAGE PER HOUR: $11.59

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Client Services Manager

HOURS: Full Time, 40-hour work week: Monday – Friday, 6:00am – 2:30pm. Some evening and weekend work will be required.

SUMMARY: Plans, prepares and serves meals for clients in domestic violence shelter and Preschool programs.

POSITION REQUIREMENTS: High school diploma or GED. Minimum of 2 years of experience in food preparation in a residential facility or cafeteria setting. Must be ServSafe certified. Required to follow health regulations mandated by the Department of Health. Knowledge of proper nutrition for children and adults required. Must have physical ability to lift up to 50 lbs.

Must be able to work and communicate effectively with diverse groups of clients.

Ability to work with minimal supervision and as part of the clinical team.

Ability to work within agency mission, philosophy, and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel may be required.

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Inspections and Maintenance

• Ensure that all kitchen inspections are current.
• Conduct daily inspections to assure compliance with Health Department standards.
• Report maintenance needs to immediate supervisor
• Maintain organization and cleanliness per health department guidelines.
• Conduct routine cleaning of all appliances, pantry and shelving.
• Restock supplies as needed.
• Conduct daily/weekly checklist of sanitation responsibilities.
• Wash, sanitize and put away all dishes and utensils used in food preparation.

Planning and Preparation

• Prepare breakfast and lunch for Preschool students.
• Prepare breakfast, lunch, dinner, and snack for shelter residents. Leave written instructions for heating evening and weekend meals.
• Responsible for serving all meals during scheduled work hours.
• Prepare menus in advance according to nutrition guidelines per grant requirement, and post menus daily.
• Document menu per grant guidelines.
• Monitor food inventories and submit food orders to Human Resources Director.
• Receive, store, and organize all food deliveries in accordance with health department guidelines.
• Submit end of the year food inventory to Human Resources Director by scheduled due date.

Agency Compliance

• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer.