POSITION: RESIDENTIAL ADVISOR

STATUS: Non-exempt

WAGE PER HOUR: $15.00

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Senior Residential Advisor

HOURS: Full-time varied daily, evening and overnight work schedule with eight (8), sixteen (16) and/or twenty-four (24) hour shifts. Position requires work during weekends and holidays.

SUMMARY: Responsible for oversight of emergency domestic violence shelter, client admissions, and crisis line coverage.

POSITION REQUIREMENTS: Position requirements include but are not limited to: High school diploma or GED. Two (2) years of experience in a residential or customer service setting preferred.

Must be able to work and communicate effectively with diverse groups of clients.

Ability to work with minimal supervision and as part of the clinical team.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel may be required.

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours. Must be able to lift at least 50 pounds.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Shelter Duties

• Answer all calls coming into the Center including: crisis, information and service calls for all agency programs; office correspondence; and community referrals.
• Complete enrollment documents and orientation with all new residents upon admission.
• Provide support for all residents of the shelter
• Refer residents to the counselor when in crisis or as needed.
• Ensure that clients adhere to shelter procedures.
• Address and document any shelter procedure violations; refer more serious violations to the Senior Residential Advisor or Client Services Manager.
• Refer residents requesting parenting education to Children’s Services Manager
• Maintain the following documentation/logs: RA log, RA daily checklist, call log, medication log, incident reports and enrollment paperwork
• Monitor the shelter residents’ self-administration of medication and report any concerns or problems to appropriate staff.
• Perform safety and security rounds per required schedule.
• Assess security/safety concerns of shelter residents and make recommendations for heightened security status
• Prepare resident chore list.
• Provide necessary supplies and clothing to shelter residents
• Conduct inventory of shelter supplies and restock as needed. Notify supervisor of supply needs.
• Conduct inventory of all shelter forms and make copies as needed.
• Maintain cleanliness of shelter office and monitor cleanliness of shelter areas
• Report maintenance needs and/or repairs to Senior Residential Advisor.
• Oversee client discharges from the shelter and make appropriate referrals for continued services

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer

Other Duties

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and needs.

POSITION: CARE COORDINATOR/SOARing IN MISSISSIPPI DEMONSTRATION PROGRAM

STATUS: Non-exempt

LOCATION: Biloxi

IMMEDIATE SUPERVISOR: Client Services Manager

HOURS: : Full-Time 40-hour workweek Monday – Friday, some evening and weekend work may be required.

SUMMARY: Provides case management, coordination of services, and transportation to adult and child victims of human trafficking, or those at risk of trafficking in residential and non-residential programs.

The SOARing in Mississippi Demonstration Program through The University of Southern Mississippi, School of Social Work, Center on Human Trafficking Research and Training was awarded federal funding to establish a continuum of care and implement human trafficking response protocols throughout the lower nine counties of Mississippi. The Program is funded by the U.S. Department of Health and Human Services, Administration for Children and Families, Office on Trafficking in Persons. The timeframe for the award is 9/30/22 until 9/29/27. The care coordinator position is supported through this award. Continued employment throughout the award period is contingent upon meeting position and agency requirements and receiving positive employee reviews.

POSITION REQUIREMENTS: Essential position requirements include but are not limited to: Minimum of a bachelor’s degree in social work, psychology or related field. Two (2) years of related experience preferred.

Must be able to work and communicate effectively with diverse groups of clients, staff and individuals in the community.

Ability to work with minimal supervision, as well as in a team environment

Ability to express complex information and ideas both verbally and in writing using culturally and linguistically appropriate communication skills.

Ability to work within agency mission, philosophy and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Ability to obtain Class D driver license. Local travel required

General physical requirements include but are not limited to: bending, stooping, climbing stairs, prolonged sitting of more than 4 hours.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Clinical

• Conduct initial human trafficking screening and assessments for clients to determine resource needs.
• Facilitate client development of social supports, safety plans and service plans using trauma-informed, person-centered best practices
• Collaborate with other community partners and social service agencies to seek and obtain services for clients.
• Conduct weekly life skills group
• Provide recommendations to clinical staff for housing programs
• Provide client transportation as needed to community locations
• Attend and participate in weekly clinical staffing meetings
• Conduct morning meetings (Monday-Friday) with all shelter residents to assess needs and progress
• Aid shelter residents in need of relocation outside of service area
• Collaborate with Crisis Counselor to carry out effective services to clients
• Make appropriate client referrals for continued services upon discharge.
• Attend bi-weekly meetings with the GCCFN Human Trafficking Response Team (i.e., human trafficking-specific therapist and housing coordinator, and a member of the SOARing grant team)
• Collect and submit de-identified client demographics as required by the SOARing in Mississippi Demonstration Program
• Collaborate with the SOARing grant team on tasks related to grant deliverables and attend trainings as necessary.
• Equity training annually (5 hrs) and completion of SOAR online modules is required.

Agency Compliance

• Maintain comprehensive and organized files utilizing the automated data and case management system
• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Compile and accurately report all applicable program statistics and educational activities on time and as directed.
• Report any known or suspected child abuse to the Mississippi Department of Child Protection Services Centralized Intake.
• Report any suspicious activity or persons to the immediate supervisor or 911
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer

Other Duties

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work with other program components and staff to communicate agency and client concerns, recommendations, and needs effectively.

POSITION: CLIENT ADVOCATE II – Bilingual (Spanish)

STATUS: Non-exempt

LOCATION: Porter Office

IMMEDIATE SUPERVISOR: Client Services Manager

HOURS: : Full-time Monday-Friday: 40 hours weekly. 8am – 5PM Monday – Friday usually. Some evening and weekend work will be required.

SUMMARY: Provides language assistance to all Spanish-speaking clients across all agency programs, including victims of human trafficking in the Hispanic community. This position also offers court advocacy, case management, and outreach education. Additionally, it provides transportation for adult and child residents of the emergency shelter program.

POSITION REQUIREMENTS: Must be 21 years old and fluent in Spanish. High school diploma or GED required. Experience in working with social service agency preferred.

Ability to be empathetic and skilled in active listening

Must be able to work and communicate effectively with diverse groups of clients.

Ability to express complex information and ideas both verbally and in writing.

Ability to work with minimal supervision and as part of the clinical team.

Ability to work within agency mission, philosophy, and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel may be required.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Clinical Duties

• Conduct initial assessments for clients to determine resource needs
• Facilitate client development of social supports, safety plans and service plans
• Collaborate with other community partners and social service agencies to seek and obtain services for clients
• Accompany Spanish-speaking clients to community appointments to provide language assistance
• Provide client transportation as needed to community locations
• Collaborate with all program staff to carry out effective services to clients
• Make appropriate client referrals for continued services upon discharge
• Conduct support and life skills groups with clients

Outreach Duties

• Collaborate with community organizations that primarily serve Hispanic clients
• Maintain office hours as designated community organizations to provide onsite services
• Provide outreach education to community organizations on dynamics of HT, SA, and DV
• Provide outreach education to community organizations on agency services and how to access these services.

Agency Compliance

• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer

Other Duties

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and need

POSITION: CLIENT ADVOCATE III – Bilingual (Vietnamese)

STATUS: Non-exempt

LOCATION: Porter Office

IMMEDIATE SUPERVISOR: Client Services Manager

HOURS: : Full-time Monday-Friday: 40 hours weekly. 8am – 5PM Monday – Friday usually. Some evening and weekend work will be required.

SUMMARY: Provides language assistance to all Vietnamese-speaking clients across all agency programs, including victims of human trafficking in the Vietnamese community. This position also offers court advocacy, case management, and outreach education. Additionally, it provides transportation for adult and child residents of the emergency shelter program.

POSITION REQUIREMENTS: Must be 21 years old and fluent in Vietnamese. High school diploma or GED required. Experience in working with social service agency preferred.

Ability to be empathetic and skilled in active listening

Must be able to work and communicate effectively with diverse groups of clients.

Ability to express complex information and ideas both verbally and in writing.

Ability to work with minimal supervision and as part of the clinical team.

Ability to work within agency mission, philosophy, and policies/procedures.

Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance. Travel may be required.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Clinical Duties

• Conduct initial assessments for clients to determine resource needs
• Facilitate client development of social supports, safety plans and service plans
• Collaborate with other community partners and social service agencies to seek and obtain services for clients
• Accompany Vietnamese-speaking clients to community appointments to provide language assistance
• Provide client transportation as needed to community locations
• Collaborate with all program staff to carry out effective services to clients
• Make appropriate client referrals for continued services upon discharge
• Conduct support and life skills groups with clients

Outreach Duties

• Collaborate with community organizations that primarily serve Vietnamese clients
• Maintain office hours as designated community organizations to provide onsite services
• Provide outreach education to community organizations on dynamics of HT, SA, and DV
• Provide outreach education to community organizations on agency services and how to access these services.

Agency Compliance

• Adhere to the agency’s confidentiality policies, maintaining a high-level standard of confidentiality
• Report any known or suspected child abuse to immediate supervisor
• Report any suspicious activity or persons
• Attend and participate in agency staff meetings and trainings
• Report to work on time as scheduled
• Maintain a valid driver license and proof of required automobile insurance
• Perform all other duties and/or participate in special projects as assigned by direct supervisor or Chief Executive Officer

Other Duties

• Participate in hurricane evacuation and facility preparation.
• In case of emergencies and extreme circumstances, will be required to assist with 24-hour shelter coverage
• Work in conjunction with other program components and staff to ensure effective communication of agency and client concerns, recommendations, and need